How can we help?
Why do I need to use a spoon when using Branston products that are in a jar?
When serving Branston we always suggest using a spoon to make it easier for you to serve our product, whether it’s ontop of your favourite sandwich or on a cheeseboard!
Can I recycle your packaging?
Our packaging is widely recyclable, recyclenow.com has helpful information for your area.
Where do the ingredients come from?
We source our ingredients from across the UK for each of our products, to make sure we give you the very best Branston products.
What can I reuse a Branston jar for?
There are many, many options to reuse our Branston jars – fill with LED fairy lights in the garden, use to store odds and ends, decorate and paint to make a statement or refill with homemade goodies to name but a few! Your imagination (or google search skills) really is the limit! Though if you are creating edibles that will be stored and need an airtight seal (for example jams, chutneys or pickles) we recommend you purchase & use new lids.
Do I need to keep Branston products in the fridge?
For all information on how to store each of our products please see the back label, which will guide you on how to store each of our products from point of purchase to opening the jar.
What can I do if I want to print out your recipes?
We’re so glad you’re enjoying our monthly Branston recipes! Unfortunately, at the moment we don’t have the recipes in a printable format, but if you take a screenshot of the recipe and paste this onto a word document you’ll be able to print out the recipes.
Where are your products made?
We make all our Branston Sweet Pickle, Chutney, Rich & Fruity and Piccalilli products in our factory in Bury St Edmunds, made by the amazing Branston master picklers….or at least that’s what we like to call them!
We also make a range of partnership products, including Branston Beans, Branston Pork Pies and Branston & Cathedral city snack packs, which are made in factories across the UK. If you have any queries or questions about these products please refer to the information on pack for the manufacturers contact details as we are unable to answer these enquiries.
Why does Branston Smooth Sweet Pickle not have any vegetable chunks in it?
Branston Smooth Sweet Pickle is the perfect product for people that prefer not to have vegetable chunks in their Branston. So, whether you’re a Smooth fan or love the vegetable chunks you can find in our Branston Small Chunk or Branston Original Sweet Pickle we’ve got a product just for you!
Do you provide charity donations or hampers for raffles?
We love to support great initiatives and as a business we already partner with our chosen charities as well as working closely with local food banks. Currently we are not able to support individual requests
Where can I buy a personalised Branston Sweet Pickle jar?
We’re so excited you want to buy a personalised Branston Sweet Pickle jar! Just head to our shop, which you can find at the top of the page in the header section of the website. We hope you or your loved one enjoys their very own personalised jar. For any questions on personalised Branston products please contact our friendly Branston Shop Services Team at firstname.lastname@example.org or call 01507 602101 (our offices are open 9:00am – 5:00pm Monday to Friday).
Where can I find your Dorset Ale Chutney?
Unfortunately, we are no longer producing the Dorset Ale Chutney, but we have our delicious Branston Mediterranean Tomato, Caramelised Onion and Orchard Fruity chutneys widely available in supermarkets across the UK.
What is the best cheese to use in a toastie?
We’re a fan of a toastie too with Branston in! How about trying our Branston Small Chunk Sweet Pickle with mature cheddar cheese or our Branston Mediterranean Tomato Chutney with Mozzarella. Let us know what you think.
How long do Branston products last for?
We have a large range, so do feel free to check the label on the back of each of our products, where you’ll find it’s product storage instructions, and on the cap of our products, where you’ll find the best before date of the product.
Are your Branston products gluten free?
No, unfortunately our Branston products are not gluten free.
There is a problem with my Branston sweet pickle/piccalilli/rich & fruity/chutney. What can I do about this?
We take product issues very seriously, please follow this link where we’ll be able to help with your query in our contact us page
There is an issue with my Branston beans/spaghetti. What can I do about this?
We are really sorry about this and we take this very seriously. Branston beans are produced under license by Princes and you can contact them on 0151 966 7573 or email them at email@example.com.
I can’t find Branston products in my country. How can I get hold of them?
Whilst Branston is available in some countries such as Australia and South Africa via our export department, we are a UK stocked brand. However, this online shop delivers internationally.
I can’t find Rich & Fruity Sauce. Where is it?
It is still being sold and you should be able to find it in large Morrison’s stores.
Are there any vouchers or special offers available?
Look out on our Facebook for competitions!